95% of our orders are shipped out within 24 hours, but please allow 24-48 hours for your item to ship. You will receive an email confirming that your order has shipped. Orders are shipped Monday-Friday.
EXCLUSIONS: All outdoor/indoor wooden items (Including dog memorial boxes) containing a disclaimer of 7-10 day/2-4 week handling time will take anywhere from 7 days to 4 weeks to ship depending on the season, be sure to check the description of the product for handling times.
We offer three shipping options:
*Note: Our flat rate shipping fee excludes international orders.
1. Orders weighing under 16 ounces can be shipped using USPS Standard (1-5 days transit time, delivery time not guaranteed). This is the most affordable shipping option, which helps save you money on shipping costs!
2. The second option is USPS Standard Plus (1-3 days transit time, delivery time guaranteed). Priority shipping can be selected for any order.
3. The last option is USPS express mail, which is considered overnight shipping, but can take up to 2 days, depending on the destination and when the order is placed.
NOTE INTERNATIONAL BUYERS:
USPS first class mail does not include insurance. If you want your package to be insured, please choose USPS priority mail to protect against loss or damage to your order. If you choose first class mail and your package is lost or damaged, we will not be responsible for your package.
Returns are accepted within 30 days of receiving your purchase. You must contact us first before deciding to return your purchase. If the item is damaged or not as described, the return shipping will be paid by us. If you are merely unhappy or do not want the item any longer, you must pay the return shipping, and your order will not be refunded until we have the item, and see it is in the same condition as you received it.
Certain items are non refundable: Electronics if they have been turned on, dog figurines are not refundable/returnable for color variations as they are all hand painted and colors may vary. All items that require a 7-10 business day period to ship are non returnable unless there is a mistake with the order or damaged in transit. Items that have specific return policies that are thoroughly described in the detailed description of the product are also non refundable or returnable unless they are damaged in transit or incorrect in some way. Custom painted figurines can not be returned.
Please return packages to:
Dog Lover Store – Returns
PO Box 306
Rochester, MA 02770
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. All credit card payments are processed securely on a PCI/DSS compliant server. We use Cloudswipe for all of our credit card transactions to ensure a secure payment and no possibility of your credit card details being compromised if our website were to be hacked.
We also accept PayPal and Amazon Checkout which are both processed securely and PCI compliant as well.
***There may be a delay in shipping time while we wait for e-checks to clear.
Everyone making a purchase from Massachusetts will be charged a 6.25% sales tax during checkout as we have a physical presence in Massachusetts.
With the new economic nexus tax law in effect we currently must also collect taxes on taxable products for the following states:
- New Jersey
We may be required to collect sales tax for other states not listed above in the future depending on the number of transactions and revenue made in a specific period of time.
What We Believe In – Our Guarantee
At DogLoverStore.com we believe every order is a chance for us to prove to our customers how devoted we are to serving them. We hand inspect and package every order before it ships to make sure you receive your order quickly and in satisfactory condition. We guarantee all of our products and offer a 30 day customer satisfaction guarantee. If you are unsatisfied with your purchase in any way, simply contact us either by phone (508-728-6156) or email within 30 days of your purchase. We will be happy to do whatever it takes to make it right!
Wholesale, Bulk, and Custom Orders
If there is a product line that doesn’t have your breed, be sure to contact us to see if we can make a special order for you. We also offer bulk order discounts through our wholesale form. Call or email us for more information.
Social Media Giveaway Policies
All giveaways held on our social media accounts are subject to the following:
- Open to US residents only.
- Winners are chosen at random by a random number generator.
- No purchase necessary.
- Lost or damaged giveaway prizes will not be replaced.
- Giveaway prizes are non returnable or exchangeable for credit or monetary value.
- After winners are announced, you have one week to claim your prize and then we hold the right to choose a new winner.