Who Are We?
DogLoverStore
PO Box 306
Rochester, MA 02770
What Information Do We Collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
What Do We Use Your Information For?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience — your information helps us to better respond to your individual needs.
- To improve our website — we continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions — your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or completing the requested transaction.
- To send periodic emails — the email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you opt in to our mailing list, you will receive emails that may include company news, updates, and related product information.
If at any time you would like to unsubscribe from receiving future emails, simply click the unsubscribe link at the bottom of any email. You can also log in to your account and manage your newsletter subscription. To request manual removal, email us at [email protected].
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. All sensitive credit card information is transmitted via SSL (Secure Socket Layer) technology and processed through our PCI-compliant payment gateway, Stripe. After a transaction, your credit card information will not be stored on our servers.
How Long Do We Retain Data & What Data Do We Retain
The following information is stored by Stripe when processing a credit card on our website:
- Name
- Billing Address
- Shipping Address
Stripe handles all credit card processing on our behalf. No full card numbers are ever stored on our servers. You can read more at Stripe’s Privacy Policy.
The following information is stored on our PayPal account when purchasing via PayPal:
- Name
- Shipping Address
The following information is stored on our server when placing an order with any payment method:
- Name
- Phone Number — if supplied
- IP Address
All of these details can be removed from our server at the customer’s request. We can also export a personal data report upon request. All personal data will be cleared from orders after 3 years.
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve any follow-up comments automatically. For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
What Rights Do You Have Over Your Data?
If you have an account on this site, placed an order, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact Form & Wholesale Form
Our contact form asks for your name, email, subject, and message, which allows us to read and respond to your inquiry. If you prefer, you can also email us directly.
Our wholesale form allows potential wholesale customers to contact us about bulk orders. This form requests:
- Name
- Company
- Country
- Whether you are a rescue or donation group
- Product lines of interest and quantities
These details are required so we can respond, provide an accurate shipping quote, and calculate any applicable bulk discount.
Waitlists & ShipStation
When products are out of stock, customers may enter their email to receive an automated notification when the product is back in stock.
When an order is placed, the buyer’s name, shipping address, and email are sent to our shipping system (ShipStation) to process the order and print the shipping label. Upon request, these details can be removed. You can read more at ShipStation’s Privacy Policy.
Comments
When visitors leave comments on our site we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address may be provided to the Gravatar service to see if you are using it. After approval, your profile picture is visible to the public in the context of your comment.
What Else Do We Collect & Store
While you visit our site, we may track:
- Products you’ve viewed — to show you recently viewed items
- Location, IP address, and browser type — for estimating taxes and shipping
- Shipping address — to estimate shipping before you place an order and to ship your order
- Cart contents — tracked via cookies while you browse, including referral links for up to 30 days
When you purchase from us, we collect your name, billing address, shipping address, email, phone number, and payment details. We use this information to send order confirmations, process payments, prevent fraud, comply with legal obligations, and improve our store. We generally store information for as long as needed, and store personal order information for 3 years for tax and accounting purposes.
Media
If you upload images to our website — for example, if you want us to custom paint a dog figurine — you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
Do We Use Cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process items in your shopping cart, understand and save your preferences for future visits, compile aggregate data about site traffic, and offer better site experiences. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or turn off all cookies via your browser settings. If you turn cookies off, some features may not function properly, however you can still place orders by phone.
Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Cookies created from an affiliate link will be stored for up to 30 days.
Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you — so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others.
Your email and name will only be used for marketing purposes if you have willingly subscribed to our newsletter. You will always have the option to opt out within each email sent to you.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites, but we welcome any feedback about them.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent. All users of our site may make changes to their information at any time by logging in and going to the Edit Profile page.
Children’s Online Privacy Protection Act Compliance
Our services are intended for users age 13 or older. We do not knowingly collect personal data from anyone under the age of 13. If we are informed of data collection from someone under 13, that data will be deleted unless required for legal obligations. We are in compliance with COPPA (Children’s Online Privacy Protection Act).
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our website’s privacy policy.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Effective Date: January 4, 2013
This policy was last modified June, 2026
Contacting Us
If there are any questions regarding this privacy policy you may contact us:
DogLoverStore
PO Box 306
Rochester, MA 02770
[email protected]
508-728-6156