How can I view the status of my order?

Click the “My Account” link (also located in the top menu above), then login with your account. This page lists all your orders. Click the date of the order you wish to view.

What payment methods do you accept?

We accept American Express, Mastercard, Visa, Discover, Amazon Payments, and Paypal.

What are your shipping costs?

All USA orders will receive free standard shipping. International customers can view an estimate of shipping costs by viewing your cart and entering your country code.

What Shipping Methods Do You Use?

Domestic: We ship with USPS First Class Mail (1-5 days, not guaranteed), Priority Mail (1-3 days guaranteed), and Express (USPS guaranteed overnight).
International: We ship with USPS First Class International (1-5 Weeks), Priority International (6-10 Day), and Priority International Express (3-5 Day).

Do you price match?

Yes. We will match any competitors price. Send us an email (support@dogloverstore.com) or give us a call (508-728-6156) with the link to the site that offers a lower price. Once we validate the website, we will match the price for you. Auctions and special sales void a price match guarantee.

International shipping price is high, why?

We believe in reasonable shipping prices. We try our best not to over-charge for shipping and handling like other companies do. We charge for the price of shipping, plus packaging material, and the time we take to ship the item. If you have an inquiry with the shipping price please contact us. For international orders, we may be able to offer a lower custom shipping price.

My item is damaged or not as described, what do I do?

Either email us at support@dogloverstore.com or call us at 508-728-6156 from 8am-5pm EST.

Do you ship internationally?

Yes, you can see your international shipping rate by adding your item to your cart and clicking the calculate shipping link.
Please note, USPS first class mail does not include insurance. If you want your package to be insured, please choose USPS priority mail to protect against loss or damage to your order. If you choose first class mail we are not responsible for lost or damaged packages.

If I create an account on your site, will you share my private information?

No, your private information will be shared with no one. Furthermore, if you don’t login to your account in a 5 year period, your account will be removed from our system.

Back to Home